Orders placed on weekdays before 14.00 are shipped the same day

Free shipping on orders above €50,-

Handmade with Love for You and The Environment

Shipping & Handling

DancyfoodStore charges a small handling & shipping fee. This helps to pay for all the packaging supplies needed to ship your order to you safely. 

All mentioned prices are stated in euros, include 21% VAT and exclude shipping costs.

 

Payments

Payments on orders can be made through Ideal & Paypal. In exceptional cases, an alternative payment option may be considered. Please contact Dancyfoodstore at contact@dancyfoodstore.com if you think this applies to you.

 

Shipping Information

Packages are being shipped from The Netherlands. I strive to provide full worldwide shipping. See shipping information for your country down below. If you have any questions please send an email to contact@dancyfood.com and I will do my absolute best to help you with your order.

 

Shipping information within The Netherlands:

Packages up to 10 kg: €6,95

Packages above 10 kg: €13,25

  • Evening delivery (18.00 – 21.00) is possible at an additional fee of €1,25-.

 

Shipping information for the following countries:

Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain, Sweden, United Kingdom (UK)

 

Packages up to 0.5 kg: €9,80*

Packages up to 5 kg: €19,50

Packages up to 10 kg: €25,00

Packages up to 20 kg: €34,00

 

*You have to option to choose shipping without a track & trace for packages up to 0.5 kg. It costs less, but you won’t be able to track & trace your package. DancyfoodStore is not responsible for any lost packages.

 

Shipping information for the following countries:

Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Malta, Moldova, Montenegro, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine, Vatican

 

Packages up to 0.5 kg: €12,60*

Packages up to 5 kg: €25,00

Packages up to 10 kg: €31,00

Packages up to 20 kg: €40,00

 

*You have to option to choose shipping without a track & trace for packages up to 0.5 kg. It costs less, but you won’t be able to track & trace your package. DancyfoodStore is not responsible for any lost packages.

 

Shipping information for the following countries:

Russia, USA

 

Packages up to 0.5 kg: €18,20*

Packages up to 5 kg: €34,30

Packages up to 10 kg: €58,30

Packages up to 20 kg: €105,30

 

*You have to option to choose shipping without a track & trace for packages up to 0.5 kg. It costs less, but you won’t be able to track & trace your package. DancyfoodStore is not responsible for any lost packages.

 

Packaging

All orders are packed with great care and sent in either a bubble envelope, a sturdy letterbox package box or post package box.

I believe in recycling materials and try to avoid plastic. Most of the plastic that may be used is recycled. Try to pay attention to this yourself too and reuse/recycle packaging as much as possible!

 

Delivery Times

Orders are usually sent within 3 working days once payment has been fully received. No orders are sent on Saturday and Sunday. The delivery time depends on the handling by Postnl, usually this takes up 1 to 5 business days.

Orders that are sent in a letterbox package or bubble envelope simply fit in the letterbox. Sometimes it happens that a Mailbox package cannot be delivered, for example if the mailbox is full or smaller than the standard size. In that case, the mail deliverer will drop by again within a few days to hand over the package or it will be taken to a collection point in the area.

Package orders are sent with a track & trace code that you receive in the confirmation email. This way you can track the delivery status of your package.

Missed the mail deliverer? No worries, the mail deliverer will try to deliver the package to your neighbors or will return the next day.

If ordered products are (temporarily) not available, you will be contacted and we will look together if an alternative product can be delivered. If you still want to cancel the order, the order will be canceled and the money transferred will be refunded.

Delivery times may differ on international orders shipped outside of The Netherlands. 

 

Returns

Returns are possible within 14 days. If you’d like to return something, then please contact Dancyfoodstore at contact@dancyfoodstore.com well in advance for further instructions.

Opened and/or used products can not be returned! 

Product Refunds will be determined on an individual basis. Please keep in mind that every nose is different and scents may be perceived differently per person. I do my best to describe the scents based upon the fragrance and essential oils that are used and descriptions given from the manufacturers. No refunds will be given based on scent. 

Not all wax melts are created equally. All wax melts are handcrafted. The looks of the products may vary. Weights may vary from product to product and batch to batch. Most of my wax melts are around 30 grams, however any difference in this weight is possible. That is the nature of a handmade product. No refunds will be given based on a difference in looks or weight.

Orders cannot be cancelled once they have been shipped.

DancyfoodStore reserves the right to cancel any unshipped order.